An interview is formal meeting
in which one person asks questions and the other person answers. A person who
asks questions is known as interviewer and from whom the question is asked is
known as interviewee. In other words, an interview is a conversation with a
purpose. It includes all forms of communication as speaking, listening, and
writing.
In this section we will be
discussing the following.
1. Kinds of interview.
2. How to become an effective
interviewer.
3. Pitfalls that an
interviewer should avoid.
4. Interview evaluation.
Kinds of Interview
1. Selection and placement: The purpose of this kind of interview is
to hire the right person for the right job.
2. Vocational guidance interview: Its purpose is to help an individual
find his best vocation.
3. Counseling interview: It is conducted to help those are emotionally
disturbed and could not decide their own field of work.
4. Marketing interview: It is used marketing persons to find answer of
their assignments and marketing problems.
5. Group interview: It is used to find the solution of the problem
through assembling the persons at one place.
6. Diagnostic interview: This kind of interview is conducted by
psychologists to patients.
How to become An Effective Interviewer
1. Let the candidate talk most of
the time. If you talk more than 50 percent of the time, you would be
interviewing yourself rather the applicant.
2. Try to understand the
applicant and deal with him accordingly. It will help extract useful
information from him.
3. Accept what the applicant
says. Never show surprise and disapproval.
4. Give your entire attention to
the interview and respond by using body language as facial expressions,
nodding, smiling and friendly eyes.
5. Sit on the same side of the
desk as the applicant and communicate in his language.
6. Do not interrupt the
candidate. Allow pauses in the conversation which will encourage him to reveal
some important information.
7. Make your question clear,
distinct, direct, tactful and in easy language.
8. Respect the feelings and
emotions of the candidate even though you consider him wrong.
9. Never argue with the
candidate. It may discourage him.
10. Do not change topic abruptly.
Pitfalls/drawbacks that an interviewer should avoid
1. Personal bias of the
interviewer – poor handshake, biting of the fingernails, gum chewing, loud
clothes, poor eye contact.
2. Talking too much and listening
less.
3. Poor preparation for
interview.
4. Asking inappropriate
questions.
5. Discourteous and rude attitude
toward the applicant.
6. Jumping to conclusions before
the usual time.
7. Accepting facts without
finding their meaning and accuracy.
9. Depending on memory and not
making notes to evaluate qualification of the candidate.
9. Asking another question when
the applicant merely hesitates a moment.
10. Showing to be critical and
cold toward the applicant.
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